At eCO Credit Union, we know experiences matter. Whether visiting a branch, accessing your account online, or giving us a call, we seek to provide our members a seamless and easy experience. For many years, we have prioritized having a live person answer the phone when members call, but as times change and you have even more ways to access your eCO account, we’re changing too! Beginning September 4—when you call eCO Credit Union, you will be greeted by an automated telephone system with multiple options. If you need to access your account in a way that could be handled through eCO’s Voice Response, Online Banking, or Mobile Banking, we hope you’ll consider these options first.
Please know, YOU, our valued member, remain our top priority as we look to the future. The change to our phone system will allow us to improve your experience in a number of ways, including some changes that will be happening later this year—HINT: improved online services and eCO website.
To learn more about eCO’s Online Services follow the links below: