eCO Credit Union - Branch Manager

Current Openings

Branch Manager - Homewood Branch

Role:

To direct the operations of a Credit Union branch, ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

E 30% Underwrites consumer loans up to the amount assigned per credit union policy; reviews and approves underwriting decisions of subordinate personnel.
E 15% Opens and maintains member accounts; IRA maintenance. Resolves members' concerns and problems account related and otherwise.
E 10% Directs, develops, motivates, interviews, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
E 10% Monitors branch operating results relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions.
E 10% Maintains communications with administrative office; prepares and submits standard reports; attends scheduled management meetings.
E 10% Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
E 5% Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
E 5% Works with the collection department to control past due and charged-off accounts for the branch.
N 5% Performs other related duties as assigned.

Performance Measurements:

To maintain a cohesive, highly trained, and motivated staff, sufficient to meet the needs of members.
To provide friendly, professional, and accurate service and support to all members and associates.
To complete performance reviews within the prescribed time frame.
To develop and maintain business partner relationships within the community and area schools by calling on potential SEGs and coordinating branch participation in community activities.
To ensure all documentation is completed with minimum errors.
To meet or exceed the minimum of the established incentive goals each month.
To develop recommendations for cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations and deposit services.
To sell credit life insurance to new qualified loans. Promote a cross-sales culture within the branch, both by example and by training employees to identify opportunities.

Knowledge and Skills:

Experience

Three years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills
Physical Requirements
Work Environment

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