This system upgrade is an important investment in the future of ēCO Credit Union. By transitioning to a newer core system, we are enhancing the technology that supports our operations and member services.

The upgrade will provide a stronger, more reliable, and more efficient foundation for serving our members today while also positioning us to deliver new products, services, and innovations in the future. It will improve our ability to meet evolving member needs, enhance the overall banking experience, and ensure we continue providing the level of service our members expect.

This investment reflects our commitment to making banking with ēCO Credit Union more secure, convenient, and efficient for years to come.

A system upgrade is the process of improving the core technology that powers our services. This upgrade will improve performance, strengthen security, and provide a better overall member experience. 

ēCO Credit Union will be closed on Thursday, October 1, 2026, and Friday, October 2, 2026, to allow for the system upgrade and conversion process.

We will resume normal business hours on Monday, October 5, 2026.

We encourage members to plan ahead for any in-person banking needs.

This system upgrade is an investment in the future of ēCO Credit Union and will provide members with a more modern, secure, and convenient banking experience. Benefits include:

• A brand-new Online Banking and Mobile App platform
• Improved technology for a faster, more reliable digital experience
• Enhanced security features to help protect your accounts and personal information
• Greater efficiency and convenience when managing your finances
• A stronger foundation for introducing new products, services, and features in the future

Our goal is to make banking with ēCO Credit Union easier, more convenient, and better than ever while continuing to meet the evolving needs of our members.

No. Online Banking and our current Mobile Banking app will be unavailable beginning at 5:00 p.m. CST on Wednesday, September 30, 2026, and will remain offline during the system upgrade.

We encourage you to complete any online or mobile banking transactions before the outage begins and to plan accordingly for any banking needs during the conversion period.

For the most up-to-date information, please visit our System Upgrade Landing Page at www.ecocu.org/System-Upgrade. We will post all updates there before, during, and after the system upgrade, so we encourage you to check back regularly.

To stay informed, visit our System Upgrade Landing Page at www.ecocu.org/System-Upgrade regularly before, during, and after the upgrade. This page will provide the latest information and updates throughout the process.

If you are enrolled in eStatements, we recommend downloading and saving copies of your previous statements for your records. You may also want to print or save your recent account history and keep a record of any transactions made during the conversion weekend. This information may be helpful, as balance inquiries and certain account services will be unavailable during the scheduled downtime.

In addition, please note that you are welcome to come into any branch at any time, during our normal business hours, for assistance.

Our core system upgrade will allow ēCO Credit Union to operate more efficiently while providing enhanced features and services for our members. As part of this conversion, some services will be temporarily unavailable.

Online Banking, Mobile Banking, and Teller Services will be unavailable from 5:00 p.m. on Wednesday, September 30, 2026, until 8:00 a.m. on Monday, October 5, 2026.

Your debit card will continue to work during the conversion, although temporary transaction limits or processing restrictions may apply. To help avoid any inconvenience, we recommend withdrawing cash before Wednesday, September 30, 2026, and having alternative payment methods available, such as a credit card or cash, during the conversion period.

We encourage you to visit our System Upgrade Landing Page at www.ecocu.org/System-Upgrade regularly for the latest updates and important information before, during, and after the upgrade.

Yes. The ēCO Credit Union Mobile App will be unavailable beginning at 5:00 p.m. on Wednesday, September 30, 2026, while we complete our system upgrade. Our new mobile banking app will be available on Monday, October 5, 2026.

Once the new app is available, all members will need to enroll in our new digital banking platform, as existing usernames and passwords will not transfer to the new system.

To enroll, you will need:

• Your account number
• Your Social Security Number (SSN), Tax Identification Number (TIN), or Employer Identification Number (EIN)
• Your email address
• Your phone number

Additional enrollment instructions will be provided closer to the conversion date to help ensure a smooth transition.

Yes. As part of our system upgrade, existing Online Banking usernames and passwords will not transfer to our new digital banking platform.

When Online Banking becomes available on Monday, October 5, 2026, all members will need to enroll and create a new username and password.

To enroll, you will need:

• Your account number
• Your Social Security Number (SSN), Tax Identification Number (TIN), or Employer Identification Number (EIN)
• Your email address
• Your phone number

Once enrolled, you will be able to access Online Banking and Mobile Banking using your newly created credentials.

Important: If you attempt to enroll in Online Banking unsuccessfully five or more times within a 24-hour period, you will be locked out of the enrollment process for 24 hours. For security reasons, this lockout cannot be manually removed or bypassed.

To avoid delays, please carefully enter your enrollment information, including your account number, SSN/TIN/EIN, email address, and phone number.

If you need assistance with enrollment or have questions about accessing your account, please visit your nearest ēCO Credit Union branch. We will be happy to assist you.

No, these transactions will be processed without interruption. It is not necessary to contact your employer or others who deposit or withdraw funds from your accounts.

No. Your account number will remain the same, so you can continue using it for payments and transactions with merchants, service providers, and other external organizations.

Yes. Any bill payments scheduled for October 1-5, 2026, and entered before 5:00 p.m. on September 30, 2026, will remain in the system and be processed on October 5, 2026, when bill payment services resume.

We encourage members to schedule payments as early as possible and review upcoming due dates prior to the conversion. If you have questions about a specific payment, please contact us before the upgrade begins.

Yes. The safety and security of your accounts and personal information remain a top priority at ēCO Credit Union. Our upgraded system includes enhanced technology and security features designed to better protect your information while providing an improved banking experience.

In addition, your deposits remain federally insured by the National Credit Union Administration (NCUA) for up to $250,000.

Yes. Your debit and credit cards will remain active and available for use throughout the system upgrade. However, temporary transaction limits or processing restrictions may apply to debit card transactions while the conversion is taking place.

To help avoid any inconvenience, we recommend having an alternative payment method available — such as cash or credit card — particularly for larger purchases during the conversion weekend.

For the latest information regarding card services and any temporary limitations, please visit our System Upgrade Landing Page at www.ecocu.org/System-Upgrade