Important Update Regarding Enhanced Authentication in Virtual Branch

On August 27, 2026, our Virtual Branch online banking platform will be receiving a new security enhancement called SecureNow. SecureNow is a real‑time cybersecurity system that combines multifactor authentication, device recognition, and behavioral analytics to provide an added layer of protection for your account. All members enrolled in Virtual Branch will automatically receive this enhanced security.

How does the new security feature work?

When you login for the first time, you will use your current User ID and Password. Any phone number listed on the primary account will be able to receive a confirmation code by text message or automated voice call.  You will be asked to enter this code to complete the login process on your computer. This feature takes the place of answering security questions when logging into online banking.

Please make sure that the phone numbers currently listed for your online account are correct.

Virtual Branch – Existing Users: Re‑Enrollment for Enhanced Authentication

To complete your SecureNow setup:

1. Log in to Virtual Branch.
2. Enter your Logon ID/User ID and Security Code/Password.
3. You’ll be prompted to enroll in Enhanced Authentication by selecting five challenge questions and answers.
4. Set up Two‑Factor Authentication by choosing a phone number to receive your 6‑digit verification code.
5. Enter the verification code sent to you by text or phone call.
6. Once completed, you’ll be able to view your account balances and activity as usual.

Every new device will require a confirmation code at sign‑in. After a device is registered, SecureNow will continue to monitor for unusual sign‑in behavior. This identity verification may be triggered by changes in access frequency, location, or other risk‑based factors. Any attempt to log into your accounts from an unknown device, different location, web browser, etc. will prompt one of your security questions. However, logging in from the device or location used to set up your challenge questions will only require the use of the OTP.

If you need any assistance with this new login process, please give us a call. We’re always here to help.

Thank you for being a valued member of ēCO Credit Union.